Support

Need a hand?

Xtend is built and maintained by one person. Reach out directly — most questions are answered within a day or two.

Common topics

• Setup & pairing — sign in with the same Apple ID on both your iPhone and your Mac. The iPhone automatically discovers and pairs with the Mac registered under your account. Bonjour handles same-Wi-Fi discovery; cellular / off-network requires an active Premium subscription.
• Account & device security — every signaling and TURN request is authenticated with a Sign-in-with-Apple-backed session token. Only the device signed in to your Apple ID can join your session. WebRTC media is end-to-end encrypted (DTLS-SRTP); even the TURN relay sees encrypted bytes only.
• Mac permission prompts — Screen Recording and Accessibility are required for the Mac companion to capture the simulator and forward touch events.
• Connection drops — most often caused by Wi-Fi roaming or VPNs. The app retries automatically.
• Build / scheme detection — the Mac runs xcodebuild -list on your .xcodeproj; if no schemes appear, open the project in Xcode at least once first.
• Terminal session issues — sessions live as long as the Mac companion is running; quitting the menu-bar app ends them.

When you email

Include your iOS & macOS version, the build numbers from each app (visible in the menu bar app's About panel), and a short description of what you tried. The more detail, the faster a fix lands. We aim to respond within 2 business days.

Bug report template

Copy this into your email — it speeds up the back-and-forth:

**What happened**
…

**What you expected**
…

**Steps to reproduce**
1. …
2. …
3. …

**Devices**
- iPhone model + iOS version:
- Mac model + macOS version:
- Xtend iOS build:
- Xtend Host macOS build:

**Network**
- Same Wi-Fi? (yes/no)
- VPN active? (yes/no)

**Logs / screenshots**
(attach if available)

System requirements

iOS 18.2 or later · macOS 15.2 or later · Xcode 16.2 or later.

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